Privacy Policy

The Greater Victoria Dog Guide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at victoria-dog-guide.huzi.site (the "Site").

By using this Site, you agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form on our Site
• Send us an email or phone inquiry
• Subscribe to a newsletter or mailing list

This information may include your name, email address, phone number, and any message content you submit. You are not required to provide this information, but it may be necessary to respond to your inquiry.

Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of your visit

This information is collected through cookies and similar tracking technologies (see Section 3 below).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve and optimize our website content and user experience
• Analyze site traffic and usage trends
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We will not send you unsolicited marketing communications unless you have opted in to receive them.

3. Cookies and Analytics

Cookies

Our Site uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us understand how visitors interact with our Site, which pages are visited most often, and whether users encounter error messages.

We may use the following types of cookies:

• Essential cookies: Required for the Site to function properly (e.g., session management, security).
• Analytics cookies: Help us understand how visitors use our Site so we can improve content and performance.
• Preference cookies: Remember your settings and preferences to provide a more personalized experience.

Analytics Services

We may use third-party analytics services such as Google Analytics to collect and analyze usage data. These services use cookies and similar technologies to track how you interact with our Site. Google's privacy policy is available at policies.google.com/privacy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Third-Party Services

Our Site may contain links to third-party websites, including our brokerage website (happyhomesvictoria.com) and partner platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of every site you visit.

We may use the following third-party services that collect information:

• Google Analytics: Website traffic and behavior analysis
• Astro / Halo Platform: Site hosting and deployment
• Lead capture forms: Form submissions are processed through the Halo platform and forwarded to our team email

Each of these services has its own privacy policy governing the use of your data. We recommend reviewing their respective policies for complete details.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Contact form submissions: Retained for up to 12 months to allow us to follow up on inquiries and provide ongoing support.
• Analytics data: Aggregated and anonymized analytics data may be retained indefinitely for trend analysis.
• Server logs: Automatically collected server logs are typically retained for up to 90 days for security and debugging purposes.

6. Your Rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA), you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.
• Right to Opt Out: You may opt out of receiving marketing communications from us at any time by contacting us using the information below.

To exercise any of these rights, please contact us using the details provided in Section 8. We will respond to your request within 30 business days.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of data in transit, secure server infrastructure, and access controls on our systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Happy Homes Team — eXp Realty
301-3450 Uptown Blvd
Victoria, BC V8Z 0B9

Email: info@happyhomesvictoria.com
Phone: +1 (250) 885-7399

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of this Site after any changes to this Privacy Policy constitutes your acceptance of those changes.

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This Privacy Policy was last updated on May 27, 2026.